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Frequently Asked Billing Questions (FAQ) Printer Friendly Version Printer Friendly Version Share

Will Sarasota Memorial Health Care System (SMHCS) accept my insurance?
For a full list of participating insurances, click here to view Health Insurances Accepted. Please note that SMHCS may accept insurances not listed on our website; however, patients will need to contact their insurance providers to obtain out-of-network benefit information, if applicable. In emergency situations, please contact 911 and/or head to the nearest hospital Emergency Room. “Emergent Conditions” are typically covered regardless whether a facility is “in” or “out” of network.

How can I pay my bill and what forms of payment do you accept?
Listed below, you will find several different options to assist you in paying your bill. We accept cash, checks, and various debit and credit cards including Visa, MasterCard, Discover, and American Express.

Online: Please click here to be transferred to our secure payment portal where you can pay using most debit or credit cards. You should have your account number and online payer ID (found on your statement) available in order to complete your transaction.

Phone: Please contact our Billing Advocacy Center at (941) 917-1540 or (800) 764-2455, weekdays, 8:00 a.m. – 5:00 p.m. and our representatives will be able to assist you.

By Mail: Please forward your payment along with the invoice to:
Sarasota Memorial Hospital
P.O. Box 863414
Orlando, FL 38833-3414

If you are paying by check, please include your patient account number on the memo line of the check. If you do not have access to this number, please write the full name of the patient.

In Person: For your convenience, you may pay your balance at any of SMHCS’ Outpatient Facilities’ Registration desks during normal operating hours. Please click here for a listing of locations. You may also pay at either of following Main Hospital locations:

Sarasota Memorial Hospital Cashier’s Office
1700 S. Tamiami Trail
Sarasota, FL 34239
(Located on the 1st Floor, across from the C- Elevators)

Sarasota Memorial Patient Financial Services
1852 Hillview Street
Sarasota, FL 34239
(Cashier located on the 1st Floor. Please note that this is not a mailing address)

What are my financial responsibilities as a patient; and, will I be asked to pay at time of service?
As a patient, it is in your best interest to know your insurance benefits and to understand your potential out-of-pocket expenses such as co-pay, deductible, and co-insurance amounts prior to receiving service. Certain procedures may not be covered under your benefit plan, so you may be liable for the full balance. To verify insurance coverage, contact your insurance company’s Member Services Department. Most insurance cards have this number listed on the back for ease of use.

At the time of registration, you may obtain an estimate for the projected costs of your procedure. Patients are responsible for paying out-of-pocket expenses; therefore, up-front cash collections may be required.

What if my insurance plan requires an authorization, pre-certification, and/or referral?
Many insurance plans require patients to obtain referrals from their Primary Care Physicians or other medical professionals in order for the services to be covered. Similarly, authorizations and pre-certifications represent formal acknowledgements from insurance companies that they agree to pay for the services patients are receiving. Ultimately, patients should contact their insurance providers to find out if authorizations, pre-certifications, and referrals are necessary. Click here to view the Pre-Arrival Checklist for more information.

How can I update my insurance or billing information?
This information may be updated by phone, regular mail or e-mail. Click here to view all the ways you may Contact Us and hours of availability. We look forward to assisting you.

How can I apply for Financial Assistance?
SMHCS offers a number of payment feasibility options. If your balance is over $1,000.00 and you are inquiring less than 180 days from your discharge date, please click here to view our Patient Assistance Program site for more information. If your balance is under $1,000.00 and/or your account is older than 180 days from discharge, please click here to Contact Us regarding alternative payment arrangements.

Why am I receiving more than one bill for the same service?
Your SMHCS statement will include facility charges along with any medication, testing and/or procedure charges. Depending on the type of services performed, you may receive additional bills from specialists. For instance, if you were seen in the Emergency Care Center and had an MRI, you would receive a bill from the hospital, one from the Emergency Care Physician who treated you, and one from the Radiologist who read your MRI. Since specialists have their own billing offices, you will need to contact them directly using the information that was provided on their statement.

How can I check the status of my account?/ How will I know when my account shows a zero balance?
If it has been at least 45 days since the date of discharge and you have not received an Explanation of Benefits (EOB) from your insurance provider, you may wish to contact their Member Services Department for a status update. Once you receive an Explanation of Benefits, it can take up to two weeks for this information to be sent from your insurance provider to our billing office for processing. You will receive a statement from SMHCS for any outstanding patient responsibility amounts.

How do I get a copy of an itemized bill?
Please click here to download the required Authorization to Release Patient Information form. The signed and completed form can be mailed to the addressed listed on the front of the form or faxed to (941) 917-6855. If you have any questions pertaining to this process, please contact our Billing Advocacy Center at (941) 917-1540 or (800) 764-2455, weekdays, 8:00 a.m. – 5:00 p.m. and our representatives will be able to assist you.

Will you bill my insurance?
Yes, SMHCS will bill most health insurance plans on your behalf. Patients are responsible for providing updated demographic and billing information at time of service in order to ensure that their claims are processed correctly. If your insurance changes or you add a new beneficiary to your plan (such as a newborn), please contact our Billing Advocacy Center at (941) 917-1540 or (800) 764-2455, weekdays, 8:00 a.m. – 5:00 p.m. and our representatives will be able to assist you. If we do not receive updates in a timely manner, we may lose our ability to bill the insurance company and the balance will become patient responsibility.

Why did I receive a statement? I should not have a balance.
On the bottom of your statement it may indicate that we have not yet heard from your insurance provider. In this instance, you are receiving a statement, not to solicit payment; but, to inform you of the delay in hearing back from your insurance provider. We kindly request that you contact your insurance provider to assist us in expediting your claim. If you do not have this verbiage at the bottom of your statement and feel you have received the invoice in error, please contact our Billing Advocacy Center at (941) 917-1540 or (800) 764-2455, weekdays, 8:00 a.m. – 5:00 p.m. and our representatives will be able to assist you.

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